Glossary of Renewal and Registration Terms
Adult member: Adult members differ from volunteers in
that they simply are registered Girl Scouts and do not hold an active
Case: When you contact a member of our staff, a case is
created with your inquiry or concern. As soon as we have an answer for
you, or are able to address your concern, you will receive an email
notifying you that the case has been closed.
Case Closure Email: When an issue has been resolved, a
question answered, or other support has been given, we will close the
related case. If you originally reached out to the Care Team by
sending an email to CustomerCareWeb@girlscoutshs.org
or by sending a message through the Contact Us page on the council’s
website, you will receive an automated message with the resolution as
soon as one has been provided. If for some reason this resolution is
not satisfactory, or you still have questions, simply reply to the
case closure email and we will be happy to continue working on the
matter for you.
CBC Expiration: If you are a troop co-leader, you will
see this in your My GS account in the Troops tab. CBC expiration is
referring to the date on which a volunteer’s criminal background check
is set to expire.
“Current” member: Members who have the status of
“current” have registered or renewed their Girl Scout membership for
the year, and are considered active members.
“Don’t Renew” renewal option: This option will show as
one of the three renewal choices for all members. It should only be
selected if the girl will definitely not be returning to Girl Scouts
at all this year, whether with her current troop or a new one. For
volunteers, this means they will not be returning to the specific role
for which they made this selection. In both instances, this action
cannot be reversed by families or volunteers. If this option is chosen
in error, or if there is a change of plans later on in the year, the
Care Team should be contacted to update the record.
Household: A household refers to everyone living at a
“I’ll Decide Later” renewal option: This option should be chosen
whenever a person is unsure of a member’s future participation in Girl
Scouts, or is just not planning to renew the member during this
“Inactive” member: Members who have the status of
“inactive” do not have a current Girl Scout membership.
Individually Registered Member (IRM): Individually
Registered Members are members who have chosen to participate on their
own. This may be because their schedule does not allow for regular
troop meetings, there is not an available troop in their area, or
perhaps they just prefer to participate as an individual.
“Lapsed” member: A lapsed member is one who has
participated in Girl Scouts in previous years, but did not renew for
the current membership year, prior to October 1.
Lifetime Member: Graduating Seniors and adult members
have the option of becoming Lifetime Members by purchasing a
membership that never expires.
Member Community: “Member Community” and “My GS” are
terms that are used interchangeably. These refer to the online
community where Girl Scout membership and participation can be
managed, both by families and troop co-leaders.
Membership tab: Located in your My GS account, this is
where you will find all information on your Household’s Girl Scout
membership and participation.
Membership Years: When viewing/editing the members of
your household or troop, you will see their “Membership Years”. This
field refers to the number of years a member was active as either a
girl or adult. It does not distinguish between years as an active
volunteer and years as simply a registered member.
My GS: “Member Community” and “My GS” are terms that are
used interchangeably. These refer to the online community where Girl
Scout membership and participation can be managed, both by families
and troop co-leaders.
Participation: In your My GS account, the term
“participation” refers to how the member is participating in Girl
Scouts. Here you will find which troop a girl is registered with, as
well as all of the roles an adult member/volunteer holds.
“Payment Pending” member: Members with “Payment Pending”
as their status are those who have begun the registration or renewal
process, but abandoned the transaction prior to paying their Girl
Scout membership dues.
Registration: Registration refers to the process of
obtaining a Girl Scout membership for new members, or members who were
not active the previous year.
“Renew” renewal option: This is the renewal choice that
should be selected when you are ready to renew membership for a girl
Renewal: Renewal simply means extending your Girl Scout
participation for another year. Renewal is only an option for members
who had an active membership the prior year. All other members are
considered “new” and will have to register after June 30th.
Renewal choice: Next to each member, there will be three
renewal options for the upcoming year: Renew, I’ll Decide Later, and
Status: This field, found in your My GS account, refers
to a member’s status in Girl Scouts. You will typically see one of
three statuses in this column: Active, Inactive, or Payment
Troops tab: Troop Co-Leaders can access their troop
information using the Troops tab in their My GS account. Here you will
find your troop roster, each member’s participation, their status as a
member and CBC expiration dates for adult members. New girl and adult
members can be added by troop leadership through the Troops tab. Troop
meeting information can also be updated from this location, as well as
members’ contact information.
Verified Volunteers: Verified Volunteers is the company
Girl Scouts Heart of the South uses for volunteer screening.