Council Response to COVID-19
Updated 03/23/2020 @ 3:48 p.m.
We appreciate your patience as we manage the fallout from COVID-19
on our council activity and Cookie Program. On behalf of every staff
member and volunteer involved in the decision-making, we can assure
you that YOU are front of mind in every decision we make.
As the CDC and multiple departments of health update recommendations, we are requesting that all troop, and service unit, meetings are suspended for at least the next two weeks. In addition, we are suspending the Girl Scout Cookie Program effective immediately.
The council’s Leadership Centers and Trefoil Trunk Shops are currently closed to the public, but council staff remain ready to serve members and their families.
If you need assistance there are multiple ways to contact us:
- Phone: 800-624-4185
- Email: email@example.com
- Chat: visit our homepage and look for the icon on the bottom right of the page
We are suspending the Cookie Program.
What does this mean? It means you must discontinue all public
activity, including booths, effective immediately. We know many troops
have already wrapped up their sale. We also know there are troops that
strongly wish to continue selling. If this is your troop, we recommend
you limit any activity to promoting online options like Digital Cookie
direct ship and Troop 2 Troops.
We are in this together and will do right by our members, regardless of the financial implications to our council. On Friday, we gave troops the option to keep the current timeline, delay or extend their Girl Scout Cookie Program. We need all troops to make their selection by Monday, March 23 at noon. This will be incredibly helpful as we finalize our contingency plans for remaining inventory, troop sales goals and girl rewards. Submit your preferred extension.
Cookie Program Extension Options
Delivery and Porch Drop Offs
We have also been asked about friends and family efforts, “porch
drops” and social media. We are realistic and understand some of you
may continue selling cookies to friends and family or dropping off
cookies on someone’s porch, but we ask you to first consider advice by
local public health officials.
Regarding social media, please refrain from making broad asks for help on large audience sites. A post on your page asking friends and family to support your troop is okay. Posting to a marketplace or neighborhood site is not.
We are closing all cookie cupboards
We are so thankful to our cupboard volunteers and appreciate their willingness – and for many, the desire – to remain open. However, we are closing cupboards effectively immediately. Once the Cookie Program suspension is lifted we will explore re-opening certain cupboards based on volunteer need and facility availability.
Hometown Heroes Digital Cookie Donations
Inspired by Girl Scouts who are donating Girl Scout Cookies to
people on the frontline, like hospital staff, first responders and
food banks, Girl Scouts Heart of the South is announcing Digital
Cookie Hometown Heroes.
Hometown Heroes works a little differently that the typical Digital Cookie donation that is fulfilled by the council. Starting on Monday, March 23 all Digital Cookie donations will be fulfilled from troop inventory. This gives troops the option to select their own Hometown Heroes, rally their community behind their efforts and deplete their cookie inventory.
Hometown Heroes is only available to troops who have selected to extended their Cookie Program. These troops are automatically opted into Hometown Heroes. Read more about Hometown Heroes.
If you are concerned about your troop inventory…
We understand many of you are concerned about your troop inventory.
Please be patient and allow us time to finalize additional plans.
Please trust that our troops and members will be at the forefront of
every decision we continue to make, and please understand it will take
time for us to gather and finalize information.
Continue Girl Scouts at home with Girl Scout Digital Experience
Even though your girl’s daily routine may have changed, there are many ways she can still participate in Girl Scout activities and earn awards, even at home! Through Girl Scout Digital ExperienceGirl Scout Digital Experience we're offering Virutal Badge Labs, STEAM Series, trainings and at-home challenges and activities.
The following are available on the Girl Scout Digital Experience:
- Virtual Badge Labs
- Virtual STEAM Series
- Virtual Trainings for Girls
- Video Tutorials and Activities
- At Home Challenges
- Scavenger Hunts
We invite you to follow us on Facebook where we are posting fun and free activities families can do together while at home.
Ways you can stay connected with your troop
It is unfortunate that COVID-19 is interfering with Girl Scouts’ ability to meet and learn together. Thank you all for taking steps to ensure the safety of girls in this difficult time. While we cannot endorse or support specific online meeting tools for your use, we are aware of several tools troops and service units are using for virtual meetings. See below for a list of free and low-cost tools that could be useful to you. We encourage troop leaders to look at these and alternative options and discuss with parents and girls to determine what the best solution is for your troop’s needs.
While all of these options have a free version, please note you may be prompted to consider their upgraded versions for a subscription fee.
Zoom - FAQ
- Note: Meetings duration maximum of 40 minutes in free version
- Watch a free tutorial on Zoom
Skype - Support
- Note: Up to 10 participants free
Webex – Help Center
- Note: Limited file and content sharing in free version
Chat and Collaboration Tools with free versions
Additional low-cost tools for collaboration and conferencing to consider if the above options do not meet your group's needs.
Be a Source of Comfort and Calm for Girls
Girl Scouts of the USA has developed a helpful resource for How to Talk to Your Girl About COVID-19 to help minimize stress and worry in your Girl Scout’s life and give her a sense of calm and control.
Thank you for your help in keeping Girl Scouts a safe, fun space for everyone! If you have questions about how COVID-19 may impact Girl Scout activities, please reach out to us at firstname.lastname@example.org.
Additional information and resources about the Covid-19:
- Centers for Disease Control and Prevention (CDC) – The CDC is publishing its latest updates, health tips, and country-specific travel information.
- World Health Organization - Coronavirus Q&A, a helpful Q&A addressing many of the common questions about this virus.
- Arkansas Department of Health
- Mississippi State Department of Health
- Tennessee Department of Health