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Careers

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Council Staff

Girl Scouts Heart of the South builds girls of courage, confidence, and character, who make the world a better place and provides training and support to the adult volunteers who guide them. We are passionate about girl and adult leadership development and want individuals who are confident, energetic, self-starters who love communicating and connecting with people on our team. You must have drive and be able to work in a fast paced environment, excel when given a challenge, and adjust well to change. You must be an excellent communicator with a desire to positively impact the lives of girls and the ability to enthusiastically share the Girl Scout story.

Volunteer Care Specialist

The Volunteer Support Specialist serves as part of a welcome team to new and existing volunteers.  They offer and provide resources, support, and direction to troop leaders and service team members. This position is responsible for understanding Volunteer Toolkit functionalities and its impact on customers and they are responsible for leading, reviewing and tracking Salesforce renewal and retention processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  1. Assists in achieving the council’s corporate goals for girl and adult membership growth through:
  • Developing,  coordinating, and implementing plans that assist volunteers in delivering a consistent, effective, high-quality Girl Scout Leadership Experience to girls, parents, and other volunteers
  • Being well versed in and knowledgeable about the Girl Scout Leadership Experience, the Girls Guide to Girl Scouting, and Girl Scout ways & traditions.
  • Helping retain adult and girl members by starting and maintaining high level relationships and providing on going volunteer engagement, direction, mentoring and support in key service delivery areas such as grade-level guidance; troop finances, management and operations;  troop leadership; troop traditions and activities; Journeys, proficiency badges, and volunteer recognitions and learning opportunities.
  • Assisting volunteers with interpreting and carrying out Girl Scout Heart of the South and GSUSA standards, policies and procedures
  • Ensuring volunteers obtain training and recommend training(s) that align with volunteer interests
  • Coordinating and scheduling GSHS Volunteer  Basics Trainings, Troop Camp License and Event Camp License
  • Facilitating GSHS Volunteer Basics Training courses and Event Camp License training
  • Assisting program team with the  implementation of Troop Camp License training as needed
  • Serving as Council liaison to Association Learning and Support Chairs and Service Unit Learning and Support Coordinators and Registrars
  • Providing input on the appointment, release, & reassignment of volunteers
  • Assisting volunteers with and carrying out conflict resolution strategies
  • Implementing renewal/retention campaigns and processes that may include lapsed member,  individual, troop, and family memberships
  • Working with service unit teams and Conversion Team staff to communicate and/or bridge girl to troop placement gaps
  • Meeting or exceeding annual membership renewal goal for girl and adult members
  • Participating in service unit meetings a minimum of 2 times per year or as requested
  • Attending troop meetings as requested and/or needed
  • Optimizing the use of technology (including the customer relationship management system) in providing support for volunteers
  • Ensuring Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council
  • Keeping current on Product Sale information and providing the Product Sales team with essential volunteer information and training assistance as needed

2.  Works interdepartmentally to ensure Council goals are met by:

  • Working with cross-functional teams to determine or develop innovative techniques to ensure the effective deployment of support services
  • Promoting and assisting with Council wide programs, activities, events, public relations and/or fund development endeavors as needed

QUALIFICATIONS/REQUIREMENTS:

  • Excellent oral and written communication skills
  • Must possess a high level of interpersonal and customer service skills
  • Able to maintain a high level of confidentiality and make ethical decisions
  • Highly organized, with superior problem resolution and analytical skills
  • Ability to communicate effectively with volunteers, girls, parents, and community groups reflective of the council's diversity
  • Ability to engage in positive volunteer, girl and parent relationships
  • Ability to plan and implement a multifaceted workload with minimum supervision and as a member of a team
  • Ability to  adapt to changing working environments
  • Able to work effectively under pressure with multiple priorities and deadlines
  • Must be willing to work flexible schedule when needed
  • Must excel in the use of the Microsoft Office Suite, social networking, and other web-based platforms
  • Candidate must successfully pass drug screen and criminal background and credit checks

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree required
  • 1 - 2  years of proven or advanced experience in volunteer management and leadership
  • Experience with customer service management systems (CRM’s)  a plus but not required

LICENSES:

  • Valid state driver’s license.
  • Use of one’s own vehicle for travel within the Council’s jurisdiction is required.

SPECIAL SKILLS:

  • Must be able to type 40 to 50 wpm

SUPERVISORY RESPONSIBILITY:

  • Job Titles of Employees Reporting to this Position: None

APPLICATION PROCESS:

VOLUNTEER SUPPORT SPECIALIST COMPETENCIES AND AREAS OF EXPERTISE MAY INCLUDE:

  • Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers;  takes time to answer questions and explain decisions; follows through on commitments to volunteers in a timely manner; maintains a commitment to continuous improvement.
  • Volunteer Management - knows the procedures, tools, and legal issues associated with supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner
  • Interpersonal Relations - Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues
  • Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships; distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; has demonstrated ability to work with a wide range of sensitive and confidential issues. Expert at conflict management and resolution
  • Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems
  • Self-management and Confidence – An initiative taker who can work independently with minimal oversite; continually reassessing own skills and identifying areas for improvement; adaptable, organized, and attentive to detail.
  • Active Listening – Uses active listening techniques to create dialogue and build relationships with potential new members and volunteers.
  • Oral and Written Communication Abilities - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; Ability to communicate effectively with a diverse group of girls, volunteers, and staff.
  • Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project. Maintains accurate records and data
  • Marketing Skill – Ability to effectively promote and gain support for the Girl Scout program, its key messages, and products. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.
  • Technical Computer Skills – Excellent in Microsoft Office including Word, Excel, Outlook, customer relationship management systems, and social networking
Apply Now

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Summer Camp Staff

Looking for an amazing job this summer? Apply to be on our summer camp staff! We are looking for outstanding and awesome women to give our campers a terrific summer! Must love campfires, singing and s'mores.

No open positions at this time. Please check back later.


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Internships

Girl Scouts Heart of the South is a wonderful place to explore your future career interests. Are you interested in non-profit, communications, community engagement and networking? We have a place for you.

We offer a variety of internships to meet your interests throughout our 59 county jurisdiction. 

Ready to apply? Send your resume and a cover letter explaining why you want to intern with the council to internships@girlscoutshs.org.