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Careers

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Council Staff

Girl Scouts Heart of the South builds girls of courage, confidence, and character, who make the world a better place and provides training and support to the adult volunteers who guide them. We are passionate about girl and adult leadership development and want individuals who are confident, energetic, self-starters who love communicating and connecting with people on our team. You must have drive and be able to work in a fast paced environment, excel when given a challenge, and adjust well to change. You must be an excellent communicator with a desire to positively impact the lives of girls and the ability to enthusiastically share the Girl Scout story.

Volunteer Support Specialist

Department: Customer Engagement and Recruitment
FLSA Status: Full Time, Exempt
Location: Jackson, TN  

POSITION SUMMARY

The Volunteer Support Specialist serves as part of a welcome team to new and existing volunteers.  They offer and provide resources, support, and direction to troop leaders and service team members. This position is responsible for understanding Volunteer Toolkit functionalities and its impact on customers and they are responsible for leading, reviewing and tracking Salesforce renewal and retention processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1.        Assists in achieving the council’s corporate goals for girl and adult membership growth through:

  • Developing,  coordinating, and implementing plans that assist volunteers in delivering a consistent, effective, high-quality Girl Scout Leadership Experience to girls, parents, and other volunteers
  • Being well versed in and knowledgeable about the Girl Scout Leadership Experience, the Girls Guide to Girl Scouting, and Girl Scout ways & traditions.
  • Helping retain adult and girl members by starting and maintaining high level relationships and providing on going volunteer engagement, direction, mentoring and support in key service delivery areas such as grade-level guidance; troop finances, management and operations;  troop leadership; troop traditions and activities; Journeys, proficiency badges, and volunteer recognitions and learning opportunities.
  • Assisting volunteers with interpreting and carrying out Girl Scout Heart of the South and GSUSA standards, policies and procedures
  • Ensuring volunteers obtain training and recommend training(s) that align with volunteer interests
  • Coordinating and scheduling GSHS Volunteer  Basics Trainings, Troop Camp License and Event Camp License
  • Facilitating GSHS Volunteer Basics Training courses and Event Camp License training
  • Assisting program team with the  implementation of Troop Camp License training as needed
  • Serving as Council liaison to Association Learning and Support Chairs and Service Unit Learning and Support Coordinators and Registrars
  • Providing input on the appointment, release, & reassignment of volunteers
  • Assisting volunteers with and carrying out conflict resolution strategies
  • Implementing renewal/retention campaigns and processes that may include lapsed member,  individual, troop, and family memberships
  • Working with service unit teams and Conversion Team staff to communicate and/or bridge girl to troop placement gaps
  • Meeting or exceeding annual membership renewal goal for girl and adult members
  • Participating in service unit meetings a minimum of 2 times per year or as requested
  • Attending troop meetings as requested and/or needed
  • Optimizing the use of technology (including the customer relationship management system) in providing support for volunteers
  • Ensuring Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council
  • Keeping current on Product Sale information and providing the Product Sales team with essential volunteer information and training assistance as needed

2.  Works interdepartmentally to ensure Council goals are met by:

  • Working with cross-functional teams to determine or develop innovative techniques to ensure the effective deployment of support services
  • Promoting and assisting with Council wide programs, activities, events, public relations and/or fund development endeavors as needed

QUALIFICATIONS/REQUIREMENTS:

  • Excellent oral and written communication skills
  • Must possess a high level of interpersonal and customer service skills
  • Able to maintain a high level of confidentiality and make ethical decisions
  • Highly organized, with superior problem resolution and analytical skills
  • Ability to communicate effectively with volunteers, girls, parents, and community groups reflective of the council's diversity
  • Ability to engage in positive volunteer, girl and parent relationships
  • Ability to plan and implement a multifaceted workload with minimum supervision and as a member of a team
  • Ability to  adapt to changing working environments
  • Able to work effectively under pressure with multiple priorities and deadlines
  • Must be willing to work flexible schedule when needed
  • Must excel in the use of the Microsoft Office Suite, social networking, and other web-based platforms
  • Candidate must successfully pass drug screen and criminal background and credit checks

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree required
  • 1 - 2  years of proven or advanced experience in volunteer management and leadership
  • Experience with customer service management systems (CRM’s)  a plus but not required

LICENSES:

  • Valid state driver’s license.
  • Use of one’s own vehicle for travel within the Council’s jurisdiction is required.

SPECIAL SKILLS:

  • Must be able to type 40 to 50 wpm

SUPERVISORY RESPONSIBILITY:

  • Job Titles of Employees Reporting to this Position: None

VOLUNTEER SUPPORT SPECIALIST COMPETENCIES AND AREAS OF EXPERTISE MAY INCLUDE:

  • Volunteer Relations - understands the functions of volunteers; demonstrates flexibility to meet with volunteers; effectively delegates responsibility; monitors use of volunteers within existing constraints and guidelines; recognizes volunteer accomplishments; works effectively with volunteers;  takes time to answer questions and explain decisions; follows through on commitments to volunteers in a timely manner; maintains a commitment to continuous improvement.
  • Volunteer Management - knows the procedures, tools, and legal issues associated with supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner
  • Interpersonal Relations - Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues
  • Conflict Management – ability to anticipate, prevent, and resolve conflicts while maintaining productive working relationships; distinguishes between disruptive conflict and constructive differences; identifies common interests to resolve differences; has demonstrated ability to work with a wide range of sensitive and confidential issues. Expert at conflict management and resolution
  • Judgment and Decision-Making - recognizes when immediate action is required and when sufficient information has been obtained to make a decision; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problems
  • Self-management and Confidence – An initiative taker who can work independently with minimal oversite; continually reassessing own skills and identifying areas for improvement; adaptable, organized, and attentive to detail.
  • Active Listening – Uses active listening techniques to create dialogue and build relationships with potential new members and volunteers.
  • Oral and Written Communication Abilities - Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; Ability to communicate effectively with a diverse group of girls, volunteers, and staff.
  • Project Management - formulates short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks; identifies outcome measures at beginning of project. Maintains accurate records and data
  • Marketing Skill – Ability to effectively promote and gain support for the Girl Scout program, its key messages, and products. Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.
  • Technical Computer Skills – Excellent in Microsoft Office including Word, Excel, Outlook, customer relationship management systems, and social networking

Please submit resumes to MaryEllen.Rogers@girlscoutshs.org

Recruitment Specialist, Internal

Department: Customer Engagement and Recruitment
FLSA Status: Full Time, Exempt
Location: Memphis, TN  

POSITION SUMMARY

The Recruitment Specialist (Internal) is responsible for pursuing and successfully culminating recruitment efforts by initiating communications strategies and protocols, via phone and email, needed to convert prospective members (leads generated by the External Recruitment Specialist) into registered members.

Their focus is lead conversion, completion, and securing increased girl and adult volunteer participation in assigned areas throughout 59 counties in west Tennessee, north Mississippi, and Arkansas.  They work cross-functionally to enhance and contribute to innovative techniques that ensure the effective delivery of recruitment/retention strategies; and, they assist with Council-wide programs, activities, events, public relations and/or fund development endeavors as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assists in achieving the council’s corporate goals for girl and adult membership through developing and implementing membership strategies in assigned areas.

  • Assist in designing and/ or preparing comprehensive action plans for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information.
  • Utilizes action plans to meet membership recruitment and/or retention goals; and prepares a variety of status reports that confirm activity, follow-up, and adherence to goals.
  • Utilizes customer relationship management system to track and convert leads into memberships.
  • Supports external recruitment efforts by finalizing membership enrollment leads.
  • Supports retention efforts through high quality customer service practices.
  • Conducts timely follow-up on new leads and referrals resulting from field activity.

2.  Works interdepartmentally to ensure Council goals are met by:

  • Working with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment and retention strategies.
  • Promoting and assisting with Council wide programs, activities, events, public relations and/or fund development endeavors.

QUALIFICATIONS/REQUIREMENTS:

  • Excellent oral and written communication skills
  • High level of interpersonal and customer service skills
  • Able to work effectively under pressure with multiple priorities and deadlines
  • Able to maintain a high level of confidentiality, solve problems and make ethical decisions
  • Highly organized, with superior problem resolution and analytical skills
  • Ability to communicate effectively with volunteers, girls and parents
  • Ability to plan and implement a multifaceted workload with minimum supervision and as a member of a team
  • Ability to  adapt to changing working environments
  • Must be willing to work flexible schedule including nights and weekends when needed
  • Must excel in the use of the Microsoft Office Suite and other web-based platforms
  • Candidate must successfully pass drug screen and criminal background and credit checks

EDUCATION AND EXPERIENCE:

  • Bachelor’s degree required
  • 1 - 2  years of proven or advanced experience in sales, marketing, and/or communications
  • Experience with customer service management systems (CRM’s)  a plus but not required

LICENSES:

  • Valid state driver’s license.
  • Use of one’s own vehicle for travel within the Council’s jurisdiction is required.

SPECIAL SKILLS:

  • Must be able to type 40 to 50 wpm

SUPERVISORY RESPONSIBILITY:

  • Job Titles of Employees Reporting to this Position: None

Please send resumes to maryellen.rogers@girlscoutshs.org

Girl Leadership Program Specialist

Department: Girl Experience
FLSA Status: Full Time, Exempt
Location: Memphis, TN 

The Girl Leadership Program Specialist must facilitate strong, relevant, well-executed outcomes based programs that assist in membership extension, membership retention and developing girls’ leadership skills.  Provide leadership and direction in the delivery of the Girl Scout Leadership program to girl members and volunteers in specific interest based areas.  Cultivate community partnerships and volunteer relationships.   Promote Girl Scouts Heart of the South through council-sponsored events and activities. Advance the Girl Scouts Heart of the South’s commitment to diversity through council wide events and programs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Develop, facilitate, coordinate, and assist in Girl Scout program implementation on the council and local level and in partnership with schools, churches, and other youth serving organizations for the of building character, developing skills, and growing girl leadership potential.
  • Initiate community partnerships that extend the mission, vision, and increase membership of GSHS.
  • Maintain current knowledge about troop activities, girl interests, and the needs of the un-served/underserved populations
  • Develop STEM based program for the council
  • Plan the council Travel program
  • Cultivate the development of program enrichment opportunities
  • Assist in managing outcomes research, evaluation methods for council-wide programming
  • Increase knowledge, awareness, and support of Girl Scouting by participating in community activities and initiatives and by seeking out and involving groups and individuals who share our commitment to helping girls lead with courage, confidence, and character
  • Perform other duties as assigned

QUALIFICATION REQUIREMENTS:

  • Good oral and written communications skills
  • Ability to plan and implement a multifaceted workload with minimum supervision and to work as a member of a departmental team
  • Excellent organizational and time management skills
  • Work flexible schedule, including some evenings and weekends
  • Willingness to learn, subscribe to, and promote the Girl Scout philosophy
  • Ability to learn, understand, apply, interpret and promote the Girl Scout Leadership Experience, policies, standards, and organizational structures
  • Ability to relate to and foster the contributions of people from diverse backgrounds
  • Must provide own transportation

EDUCATION AND/OR EXPERIENCE:

Bachelor’s degree or related experience in child/youth development, program planning and implementation, and experiential education

LANGUAGE SKILLS:  Spanish a plus, but not a requirement

LICENSES: Valid driver’s license and a driving record that meets the requirements for coverage through the council’s business auto carrier

SPECIAL SKILLS: Candidate should be proficient in Microsoft office including Word, Excel, Outlook, Social Media and google documents.

SUPERVISORY RESPONSIBILITY: Job Titles of Employees Reporting to this Position: None

Please submit resumes to Myra.Collins@girlscoutshs.org


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Summer Camp Staff

Looking for an amazing job this summer? Apply to be on our summer camp staff! We are looking for outstanding and awesome women to give our campers a terrific summer! Must love campfires, singing and s'mores.

  • Session dates are June 4 - July 24, 2017
  • Mandatory pre-camp training is May 23 - June 2, 2017

See available positions below:

Camp Counselor

Department: Girl Experience
Location: Middleton, TN  and Van Vleet, MS

Counselor

In order to be a Counselor, you must have compassion, great listening skills, work well in a team enviroment and the ability to relate to kids. We look for applicants who have experience working with children and who want to have a positive impact in our campers’ lives. Counselors are fully involved in all aspects of their campers’ day, including meal supervision, bunk management personal health and hygiene, and scheduling.

You will work as part of a team to provide a positive camp experience for campers, while creating a safe and welcoming environment.   

  • Candidate must be 18 years old
  • Living onsite is required
High Adventure Manager

Department: Girl Experience
Location: Middleton, TN  and Van Vleet, MS

High Adventure Manager

You will lead, teach, supervise and ensure the overall safety of high adventure specialities including: challenge course, archery range, and rifle range. Applicants must demonstrate significant experience teaching/coaching in the listed specialty areas, as well as the ability to train and supervise a group of assistants. The selected candidate will be responsible for maintaing records, and coordinate weekly schedules and staff.  

  • Candidate must be 18 years old
  • Posses valid American Red Cross First Aid and CPR certifications
  • Posses valid American Red Cross Lifeguard Certification
  • Posses or able to obtain Archery and Challenge Course training
  • Living onsite is required
Read more about being on camp staff

Girl Scouts Heart of the South camp counselors are responsible for making a girl's summer great!

Girls that attend our camps have the opportunity to experience a lot of really cool things, including: swimming, hiking, cooking out over an open campfire, making friends, boating, challenge course, archery and much more!

One of the biggest parts of your job is to make sure girls have fun in a safe and welcoming environment. We want all of our campers to be challenged, confident and comfortable in the great outdoors.

Each counselor gets to work at both of our camps! Kamp Kiwani and Camp Tik-A-Witha both offer campers a variety of activities, amenities and traditions.

Counselors must be able to maintain a encouraging environment for campers, and be able to effectively direct camper behavior in positive ways. They also must able to remain calm and assist in emergency situations to keep the campers safe.

Summer camp is outdoors requires counselors to work outside, which includes regular exposure to weather conditions such as heat, humidity, rain and storms, as well as exposure to insects and wildlife.

Each staff member is considered a counselor with the main focus of their work being to engage with campers.

Benefits of working at our summer camps:

  1. Make a difference in girls’ lives
  2. Serve others
  3. Work in the beautiful outdoors
  4. Receive quality training and certifications
  5. Build a strong resume
  6. Create new friendships that can last a lifetime
  7. Get paid
  8. Save money on summer housing and food

Questions to ask yourself before deciding to work at Girl Scout camp:

  1. Are you prepared to work six days a week with energy and enthusiasm to make sure your campers are having a good time, putting their needs ahead of your own?
  2. Are you willing to be a role model to campers and other staff every day for up to nine weeks?
  3. Do you truly enjoy camping and living in outdoor, hot, rainy and sweaty environment?
  4. Do you get along well with most children and adults from very different backgrounds than your own?
  5. Are you comfortable in the dark, around bugs, spiders, snakes and night sounds?

Sleeping Units

Staff members (as well as campers) stay in a variety of living quarters including:  lodges, cabins, screened cabins and platform tents.

All staff members are on duty overnight and are expected to be attentive to their campers’ needs.

Trainings

Staff orientation is provided prior to campers’ arrival and include a variety of topics to ensure the Staff is trained and prepared to take care of the campers. Some of these topics include:

  • American Red Cross First Aid and CPR certification
  • Camp Emergency Procedures
  • Program planning and scheduling
  • Cooking over a campfire
  • Specialty trainings (archery, lifeguarding, and challenge course)

 

Apply Now

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Internships

Girl Scouts Heart of the South is a wonderful place to explore your future career interests. Are you interested in non-profit, communications, community engagement and networking? We have a place for you.

We offer a variety of internships to meet your interests throughout our 59 county jurisdiction. 

Ready to apply? Send your resume and a cover letter explaining why you want to intern with the council to internships@girlscoutshs.org.